Into Work Schemes
Good Practice Examples: Into-Work Schemes
Projects featured:
- LB Southwark: partnerships with job brokers
- East London City Strategy Pilot
- Newham Mayor’s Employment Pilot
- Greenwich Local Labour and Business
- LB Camden: supporting parents into training and work
London Borough of Southwark
Name of project
‘Southwark Works’ is the London Borough of Southwark’s employment initiative that has pioneered some very close co-operation between the local authority and the local Employment Zone provider.
Objectives
The ‘Southwark Works’ campaign ‘Rightfully Yours’ focused on:
- Helping working families with childcare costs
- Tackling lone parent worklessness and child poverty
- Tackling financial exclusion
Target group
The ‘More for Me and My Kids’ initiative was targeted at lone parents.
How was it funded?
London Borough of Southwark
How it was run?
More For Me and My Kids (MFMK) is the title adopted for the Tackling Lone Parent Worklessness strand of the Rightfully Yours initiative. MFMK was launched in spring 2005 and supported the aims of Southwark’s Employment Strategy and Employment Zone partners by:
- Using detailed data held by the Council’s Revenues and Benefit Service on some 8000 workless lone parents (without compromising customer confidentiality);
- Developing a carefully tailored campaign to promote the message that work pays for lone parents;
- Using targeted direct mail to get that message out to workless lone parents and including a hotline number for lone parents to contact local EZ providers.
Impact
In the first year of the MFMK initiative some three thousand lone parents were contacted. The response rate to the mail out in terms of attendance at neighbourhood based events and calls to the hot line was in the range of 15% - 20% and, one year on, evaluation of the campaign revealed that 325 of those contacted had since made the transition to sustainable full-time work or training. Others have moved off income support or have engaged with Employment Zone employment programmes. This campaign contributed to raising the take-up of working tax credit and child tax credit in Southwark.
3,839 lone parent households in receipt of income support, identified from housing benefit records, were direct mailed between May 2005 and September 2005 with information publicising Employment Zone services and family fun day events in their locality (based on Neighbourhood Renewal Areas) at which they could find out more.
Of the 3,839 households contacted it was found that 426 (11.1%) were no longer claiming IS in April 2006 though of these 213 were still claiming HB as part of a package of in work benefits.
The control group was made up of 4,663 lone parents in receipt of IS who had not been direct mailed during 2005. Among this group it was found that 350 (7.5%) were no longer claiming IS in April 2006 though, of these, 239 were still claiming HB as part of a package of in work benefits.
No further evaluation was carried out but the Council's benefit service has continued to facilitate direct mailings to lone parent households to publicise Employment Zone services recently when a mailing was targeted at those lone parents directly affected by the rule changes under which lone parents with children aged 12 and under are required to be available for work.
The Council's benefit service also has an SLA with Employment Zone providers, which has been highlighted by London Development Agency as an example of good practice.
Lessons Learned
The key finding was that the evidence suggested that MFMK had made a difference and the campaign was extended for another year. The increase in employment rates was higher for the group of lone parents assisted than the control group by 4%.
Contact:
East London City Strategy Pilot
The London Development Agency (LDA) is a member of the consortia developing the two London City Strategy Pathfinders (CSP), a Department for Work and Pensions (DWP) initiative looking at the reform of the welfare system. There are 15 UK Pathfinders in total, each tasked with designing and testing new ways to deliver welfare services, to contribute to an 80% national employment target, and eradication of child poverty by 2020
Two boroughs in the East London City Strategy pilot, Newham and Greenwich, both have the following employment initiatives, which incorporate benefit and tax credit take-up.
LB Newham: the Mayor’s Employment Project
Objectives
To tackle benefit dependency and fear of being “worse off working”.
Target groups
Groups that need intensive support to get back to work, including the very long term unemployed (3 years plus), workless households, parents and carers.
How is it funded?
The Mayor’s Employment Project is funded via Working Neighbourhood Fund and Section 106.
How is it run?
Newham Council have incorporated significant benefit advice and guidance into their employment and training one-stop-shop, Workplace. The Council have contracted with East End Citizens Advice Bureau to provide a benefits and advice service, and have also incorporated internal housing benefit officers into the employment support team, to offer better-off calculations for new jobseekers and assistance to claim into-work benefits and tax credits when they find a job. Residents are guaranteed that they will not be worse off working.
- Five experienced HB Officers are employed by the local authority to work exclusively with groups that need intensive support to get back to work, including the very long-term unemployed (3 years plus), workless households, parents and carers. They are based in-house at Workplace and in community locations across the borough including Children’s Centres and libraries.
- A Citizen’s Advice Bureau adviser offers independent, impartial advice on in-work benefits, debt and legal issues.
- The team has been trained to deliver advice about benefits which has a ‘back to work’ emphasis; encouraging candidates to consider the positive impact that working would have on their household income.
Financial support available:
- Flexible funding that is tailored to the individual (where other funding is not accessible) to cover costs associated with entering work such as travel, equipment and training.
- “In work” payments to the individual. A reward is offered to encourage participants through the first few weeks of work, which is paid after 13 weeks in employment.
- A guaranteed HB top-up is available to those who find themselves worse off by returning to work, which is offered for up to one year.
- Funding for out of school childcare for children over the age of five, which extends the London Development Agency Childcare Affordability Programme for children under the age of five. Childcare is funded for up to six weeks when a parent starts work to bridge the gap between signing off benefits and being having working tax credit awarded
- Funding for childcare for up to three months in any calendar year is available for parents participating in voluntary work or unpaid work experience.
Impact
From November 2007 to October 2008 110 residents moved into work of which:
- 66 (60%) were unemployed for over 3 years
- 28 (25%) are lone parents
- 34 (31%) are parents
- 59 (65%) live in a workless household
- 83 (75%) were still in employment at 13 weeks
On average, beneficiaries have been over £80 per week better off when they return to work. No one has been worse off working. This is due to the holistic benefit support available, ensuring that beneficiaries claim and are awarded all the in-work benefits to which they are entitled.
Contact:
Rose.Rolle-Rowan Senior Regeneration Officer - Employment Initiatives, LB Newham.
Rose.Rolle-Rowan@newham.gov.uk
Greenwich Local Labour and Business
The Single Points of Access (SPA) Pilot is one element of the overall South East London City Strategy Pilot delivering outreach on a borough wide level, bringing services to people and ensuring accessibility for all.
Objectives
Integrated advice and support on employment, benefits and tax credits.
Target groups
Families attending Children’s Centres.
How is it funded?
City Strategy government funding.
How is it run?
Children’s Centres are the primary locations for outreach delivery and support the ethos of integrated support and advice. Over 32 outreach sites including Children’s Centres are hosting the delivery of intensive personalised employment support by dedicated employment advisers.
A financial literacy course - Making the Most of your Money - has been developed through identifying that lack of financial knowledge and debt management is a significant barrier to work. The course has proved extremely successful in increasing awareness of support and advice available for residents.
Financial support available:
- ‘Advisor Discretionary Fund’ is available for customers to overcome barriers when moving towards and into employment, this includes training and volunteering.
- Customised Training offer to customers wishing to change career direction or up-skill.
- Reimbursement of travel costs once customer has completed 4 weeks in employment.
- Access to high street gift vouchers or travel fare costs upon securing employment
- Strong partnership work with Families Information Service allows a seamless route to accessing the Childcare Affordability Programme funding.
Welfare Benefit Support
Greenwich recognised that ensuring people had information about benefits and tax credits, and support with claims, was key to a successful move towards and into work.
GLLaB and the Council's Welfare Rights Service have therefore begun close joint working and a programme of training and information for frontline staff, plus a commitment to offering all clients 'Better Off in Work' calculations, commenced this year.
A benefits worker advises clients who need extra help to get their in-work benefits and tax credits into payment. In particular, ensuring that parents are able to meet childcare payments helps with a successful move into work, plus ensuring that people receive full advice about the range of additional benefits (such as the In Work Credit and extended payments of housing benefit and council tax benefit) that some claimants miss out on.
Close engagement with the local Jobcentre Plus office has also been a key element of this work, and specialist support from the Welfare Rights Service for the frontline advisers means that detailed calculations for individual clients can be provided.
Impact
- As a result of the partnership work with Greenwich Welfare Rights Service there has been an increase in take up of the GWS BOC service by GLLaB advisers (although take up has not been a high as anticipated and GLLaB are working with their advisors to increase this)
- Based on the calculations carried out for GLLaB advisers during this financial year, customers are on average £116.37 a week better off in work.
- GLLaB has created a new post with a remit around support customers with the transition from benefits to employment to resolve any in-work benefits issues. The adviser has supported a number of customers to access tax credits, in work credit, childcare costs and housing benefit entitlement. The post holder has picked up on several benefits that people are entitled to but have not been receiving.
- There has also been an increasing number of enquiries from people coming out of work and going onto benefits due to the economic climate.
Lessons Learned
An end of year external evaluation of the project is proposed and is likely to be available in the first quarter of 2009-10
Contacts:
London Borough of Camden: supporting parents into training and work
Objectives
- Assist Camden low-income parents into training, employment or volunteering
- Support Camden parents to remain in employment
- Support parents to maximize their working hours and/or their income
- Help low-income parents take up childcare places by providing information and support
… by providing information, support and advice about childcare funding, welfare benefits and childcare availability.
Target group
Parents on a low income.
How was it funded?
The project was funded through Camden Neighbourhood Renewal Fund.
How was it run?
A part-time post was created for a Project Worker who would support parents on a low income in Camden by providing advice, support and information about benefits, childcare availability and funding, and signposting to employment and training options.
The project worker worked with existing information, funding and advice sources such as Children’s Information Service (CIS), Welfare Rights Team, Housing Benefit Service, Jobcentre Plus, Sure Start parent Support teams, Camden Childcare Support Fund (CCSF) as well as providers of childcare. The worker’s role complemented and enhanced existing services by providing the benefits and childcare funding information expertise.
The project also developed an integrated information pack and deliver training for workers in these and other agencies regarding use of the pack, including also how to access the information to be able to keep it updated.
Impact
- 66 parents were given a benefit check and/ or detailed welfare rights advice and casework support in connection with maximising their income while entering or remaining in work or training.
- 71% of parents using the service were from black and minority ethnic communities, 58% were lone parents - both groups at higher risk of poverty and worklessness than national averages.
- £65,675 was raised in total extra income for families using the services of the project.
- 7 parents were helped into new employment/ self employment.
- 6 parents were helped to remain in work.
- 15 parents were signposted to vocational training opportunities.
- 35 parents were helped to access affordable childcare provision.
- Staff from 12 local organisations/services received training on the benefits available to parents entering work and training.
- A resource pack on childcare funding streams has been produced for staff working with Camden parents.
Lessons learned
- The project confirmed the need for a service that centred on finances related to childcare and provision of support during the transition into employment.
- It was felt that a full-time equivalent worker would be better able not only to maintain a caseload but also to talk to parent groups and organisations working with parents, thereby developing a wider network for referrals.
- Benefits advice can be most effective for helping people to enter work or stay in work. It was more difficult for the project to assist those entering training due to lack of childcare funding provision.
Contact
Sylvia Gilbert, Team Manager, Welfare Rights Service, Early Years and Sure Start Service, London Borough of Camden, email: sylvia.gilbert@camden.gov.uk
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